Role Permissions
System roles (Super Admin/Supervisor/Agent) cannot be edited or deleted — view only; custom roles can be added.
System Roles
Super Admin System role (read-only)
Admin · 51 permissions · System role with every permission; cannot be edited or deleted
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Supervisor System role (read-only)
Admin · 45 permissions · System role of admin type; cannot be edited or deleted
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Support Agent System role (read-only)
Normal member · 23 permissions · System role of normal-member type; cannot be edited or deleted
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Custom Roles
Night-Shift Agent Custom role
Normal member · 22 permissions · Custom role: night shift, cannot close conversations, own sessions only
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