Night-Shift Agent Custom role
Custom role: night shift, cannot close conversations, own sessions only · 22 permissions
Chat
Assigned conversation listGranted
View all conversationsNot granted
Unassigned conversationsGranted
Bot conversation listGranted
Reassign conversationsNot granted
Assign conversationsNot granted
Assign to all membersNot granted
Close conversationsNot granted
View visitor entry sourceGranted
Start new conversationGranted
Duplicate contactsNot granted
Add to blacklistNot granted
Delete customersNot granted
Create/manage public viewsNot granted
Contacts
View customer dataGranted
ExportNot granted
Re-chatGranted
Delete customersNot granted
Add customersGranted
Assign membersNot granted
Material libraryGranted
Form managementGranted
Add to blacklistNot granted
Sessions
Assigned conversationsGranted
View own conversationsGranted
Unassigned/bot conversationsGranted
View conversations under own social accountsGranted
QA scoringNot granted
Conversation tag managementGranted
Search chat contentGranted
Re-chatGranted
Assign membersNot granted
ExportNot granted
Tags
Visitor tagsGranted
Delete visitor tagsNot granted
Conversation tagsGranted
Public script libraryGranted
Marketing
Message broadcast (own data)Granted
Third-party sendingNot granted
WhatsApp API templatesNot granted
Email/Messenger/SMS templatesNot granted
Split linksNot granted
Other
AutomationNot granted
Reports (can limit to own data)Not granted
ConnectionsNot granted
SubscriptionNot granted
Team (own data)Granted
SettingsNot granted
App storeNot granted
Project managementNot granted
Monitoring logsNot granted