Trust Moat Against Off-platform Deals
Five mechanisms stop off-platform dealing: unified quoting, full traceability, two-way ratings, deposit compensation, and heavy penalties. Protecting customers, technicians, and the platform alike.
Program1 · Unified Platform Quoting
Technicians may not quote privately. Every quote is generated from the platform template: service fee + round-trip fare (by distance tier) + parts (unified mall pricing). Private quoting triggers penalties.
Platform Quote Template (sample)
| On-site service fee (platform-priced) | Rp 150.000 |
| Round-trip fare (auto by distance tier) (±117.7 km one way · 235.4 km round trip · Mid-distance tier) | Rp 856.000 |
| Parts (mall pricing, as replaced) | Rp 280.000 |
| Total (into platform escrow) | Rp 1.286.000 |
Status: awaiting confirmation · PENDING
Fares are calculated uniformly by the platform by distance tier and written into the quote; technicians may not add charges. The fare is escrowed with the service fee and settled after completion confirmation (PENDING).
2 · Full In-platform Traceability
Five checkpoints — accept, depart, arrive, complete, confirm — are all logged in-platform; off-platform chats do not count as service evidence in disputes.
3 · Two-way Ratings
After completion, customers rate technicians and technicians rate customers. Ratings drive level-ups and dispatch weight; malicious reviews get human review (Human-Gate).
★ 4.9 → Level GOLD Pending boss approval · PENDING
All deposit levels are currently Rp 0 (no deposit charged); the compensation rules below apply once deposits are enabled, and any change requires Human-Gate approval.
4 · Deposit Compensation Rules
Platform-held Deposit
Deposits are held in a dedicated platform account and never used for operations. On exit with no open tickets or complaints, the full deposit is refunded within 30 days (fund movement via Human-Gate, never automatic).
No-show Compensation Amount ≤ Rp 1.000.000
A no-show after accepting a job pays 2x the service fee from the deposit, capped at Rp 1,000,000 per case; deduction executes via Human-Gate.
Service-damage Compensation Amount ≤ Rp 5.000.000
Machine damage caused by the technician: the platform assesses and pays first from the deposit, capped at Rp 5,000,000; the remainder goes to insurance/arbitration (PENDING).
All disputes are arbitrated by the platform; fund deductions, deposit forfeitures, and removals are always Human-Gate PENDING, never automatic.
5 · Off-platform Penalties
Private-quote Penalty
No private quoting or off-platform price changes: 1st = warning + credit deduction; 2nd = 50% deposit deduction; 3rd = removal and deposit forfeiture. Every quote must be generated from the platform template.
Off-platform Order Penalty
Steering customers to off-platform deals: once verified, the technician is removed, the full deposit is forfeited, and they are permanently blacklisted; participating customers lose warranty coverage.
Private-contact Diversion
Using personal numbers/chats during service to move communication or payment off-platform is treated as an off-platform order and penalized accordingly.
All disputes are arbitrated by the platform; fund deductions, deposit forfeitures, and removals are always Human-Gate PENDING, never automatic.