AIFENG DCS · KPI Report Center

SaleSmartly module-5 clone · service overview / online time / CS big report / customer analytics / AI Q&A · Language: zh-CN | id-ID | en-US
Data source: real message tables (read-only)

CS Big Report · Last 30 Days

Dimensions: member / channel / day. Metrics: assigned sessions, closed sessions, messages, avg first-response time, avg session duration.
DimensionAssigned Sessions Closed SessionsMessages Avg First ResponseAvg Session Duration
FB13 626 4.0 min4.0 min
INS13 726 4.0 min4.0 min
TIKTOK13 726 4.0 min4.0 min
WA14 629 4.0 min48.2 min
WECHAT12 624 4.0 min4.0 min