Safety note: this page only lets agents copy replies and materials — it never auto-sends to customers, never changes prices, never publishes, never mutates the production DB. Customer sends always go through drafts + an approval queue (Human-Gate).
Filter by Category
Sorted by usage frequency, descending; tap 'Use +1' to simulate an inbox pick. The inbox input calls /quick/api/suggest?q= to match replies in real time.
#1 Freight-Included Quote Template (Internal) Private Quotes
[INTERNAL] Freight-included quotes must be calculated with the latest logistics rate card — never estimate freight verbally. Template: product USD X + freight USD Y (JNE/sea, Z days) = door-to-door total. Quote valid for 7 days; re-calculate after expiry.
#2 Remote Support Booking (Internal) Private After-Sales Guide
[INTERNAL] Remote support flow: collect machine model/serial/fault photos-videos first → create an after-sales ticket → the engineer calls back within 24 hours to schedule. Remote tool is AnyDesk; never ask customers for payment passwords or other sensitive data.
#3 Discount Policy (Internal) Private Quotes
[INTERNAL] Agent discount authority: ≤3% directly; 3%-8% needs supervisor approval; >8% must be escalated to the owner. Price changes must never be applied to the system directly — approval workflow only.
#4 Ink Storage & Shelf Life (Internal) Private Ink Models
[INTERNAL] Ink shelf life: 12 months unopened, use within 3 months after opening. Store at 15-30°C away from light. Expired ink must never be sold; warehouse stock-takes quarterly, and near-expiry ink (3 months out) may be promoted only with supervisor approval.