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#1 Printhead Cleaning Guide Public After-Sales Guide
Hello, for a lightly clogged printhead: 1) run the machine's normal cleaning 1-2 times; 2) rest 20 minutes, then print a nozzle check; 3) if lines are still missing, soak the head base with dedicated cleaning fluid for 30 minutes. Never use alcohol or tap water. If it is still unresolved, reply [HUMAN] and I will arrange remote engineer support.
#2 Warranty Policy Public After-Sales Guide
Hello, the whole machine carries a 12-month warranty (printhead 6 months) with lifetime paid service. During warranty, non-human damage is replaced free with round-trip freight covered; Jakarta customers get on-site visits within 48 hours, outer islands get remote diagnosis first, then parts or a visit. Please keep your invoice and machine serial number.