全渠道统一收件箱 · AIFENG DCS

TEST_SIMULATOR 测试模拟器演示模式：所有渠道均为本地测试模拟器，未连接任何真实 WhatsApp/Instagram/Facebook/TikTok/Telegram/邮件服务；回复只写入本地模拟库，不真实外发。

全部售前售后

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收件箱 (25)

TETEST-UI-d877ce04🟢 WA售后高07-20 09:48请给我赔偿，我要退款新客户 · 暂无采购历史 TETEST-FS-d877ce04✈️ TG售后低07-20 09:48halo apa kabar, ada stok?新客户 · 暂无采购历史 TETEST-WEB-d877ce04💬 网页售前中07-20 09:48berapa harga tinta DTF white 20 liter?新客户 · 暂无采购历史 TETEST-EM-d877ce04✉️ 邮件售后高07-20 09:48I demand a refund and compensation for the damaged order新客户 · 暂无采购历史 TWTest WA Customer d877ce04🟢 WA售后低07-20 09:48打印机堵头了，需要维修1笔订单 · 累计Rp 2.850.000 · 回头客 TETEST-UI-6228c249🟢 WA售后高07-20 05:14请给我赔偿，我要退款新客户 · 暂无采购历史 TETEST-FS-6228c249✈️ TG售后低07-20 05:14halo apa kabar, ada stok?新客户 · 暂无采购历史 TETEST-WEB-6228c249💬 网页售前中07-20 05:14berapa harga tinta DTF white 20 liter?新客户 · 暂无采购历史 TETEST-EM-6228c249✉️ 邮件售后高07-20 05:14I demand a refund and compensation for the damaged order新客户 · 暂无采购历史 TWTest WA Customer 6228c249🟢 WA售后低07-20 05:14打印机堵头了，需要维修1笔订单 · 累计Rp 2.850.000 · 回头客 TETEST-UI-c63ce64d🟢 WA售后高07-20 04:38请给我赔偿，我要退款新客户 · 暂无采购历史 TETEST-FS-c63ce64d✈️ TG售后低07-20 04:38halo apa kabar, ada stok?新客户 · 暂无采购历史 TETEST-WEB-c63ce64d💬 网页售前中07-20 04:38berapa harga tinta DTF white 20 liter?新客户 · 暂无采购历史 TETEST-EM-c63ce64d✉️ 邮件售后高07-20 04:38I demand a refund and compensation for the damaged order新客户 · 暂无采购历史 TWTest WA Customer c63ce64d🟢 WA售后低07-20 04:38打印机堵头了，需要维修1笔订单 · 累计Rp 2.850.000 · 回头客 TETEST-UI-d8cd8760🟢 WA售后高07-20 04:37请给我赔偿，我要退款新客户 · 暂无采购历史1 TETEST-FS-d8cd8760✈️ TG售后低07-20 04:37halo apa kabar, ada stok?新客户 · 暂无采购历史 TETEST-WEB-d8cd8760💬 网页售前中07-20 04:37berapa harga tinta DTF white 20 liter?新客户 · 暂无采购历史 TETEST-EM-d8cd8760✉️ 邮件售后高07-20 04:37I demand a refund and compensation for the damaged order新客户 · 暂无采购历史 TWTest WA Customer d8cd8760🟢 WA售后低07-20 04:37打印机堵头了，需要维修1笔订单 · 累计Rp 2.850.000 · 回头客 TETEST-V48-FEISHU-9e3550e5✈️ TG售前低07-20 04:33halo apa kabar新客户 · 暂无采购历史 TETEST-V48-WEB_CHAT-9e3550e5💬 网页售前低07-20 04:33halo apa kabar新客户 · 暂无采购历史 TETEST-V48-EM1-9e3550e5✉️ 邮件售后高07-20 04:33I request a refund and compensation for SO-TEST新客户 · 暂无采购历史 TETEST-V48-WA1-9e3550e5🟢 WA售后低07-20 04:33打印机堵头怎么办，需要维修新客户 · 暂无采购历史 TETEST-V48-WA1-4acdf42c🟢 WA售后低07-20 04:22打印机堵头怎么办，需要维修新客户 · 暂无采购历史

← 返回会话列表

客户小结

TE TEST-EM-c63ce64d
TEST-EM-c63ce64d ✉️ 邮件 售后

新客户 · 暂无采购历史

会话详情

I demand a refund and compensation for the damaged order

in · email · HUMAN_SENT_SIMULATOR · TEST_SIMULATOR

Hello, our finance team received your payment inquiry. Please provide the payment proof or invoice number; we will verify within 8 hours.

out · email · SENT_SIMULATOR · gate_approved · TEST_SIMULATOR

该会话已在模拟器内闭环，无需人工回复

AI 分析（本地规则引擎）

AI分类: 财务
风险等级: 高
中文意思: 客户通过邮件以英语咨询财务付款（关键词：refund）。原文：I demand a refund and compensation for the damaged order
责任人: finance_lead_01
处理期限: 2026-07-20T12:38
证据要求: payment_proof_invoice_no

engine=local_rules_v48 · TEST_SIMULATOR

联系人 (25)

来自会话列表的去重客户（演示数据）

TETEST-UI-d877ce04
TEST-UI-d877ce04🟢 WA

TETEST-FS-d877ce04
TEST-FS-d877ce04✈️ TG

TETEST-WEB-d877ce04
TEST-WEB-d877ce04💬 网页

TETEST-EM-d877ce04
TEST-EM-d877ce04✉️ 邮件

TWTest WA Customer d877ce04
PT Test Omnichannel · TEST-WA-d877ce04🟢 WA

TETEST-UI-6228c249
TEST-UI-6228c249🟢 WA

TETEST-FS-6228c249
TEST-FS-6228c249✈️ TG

TETEST-WEB-6228c249
TEST-WEB-6228c249💬 网页

TETEST-EM-6228c249
TEST-EM-6228c249✉️ 邮件

TWTest WA Customer 6228c249
PT Test Omnichannel · TEST-WA-6228c249🟢 WA

TETEST-UI-c63ce64d
TEST-UI-c63ce64d🟢 WA

TETEST-FS-c63ce64d
TEST-FS-c63ce64d✈️ TG

TETEST-WEB-c63ce64d
TEST-WEB-c63ce64d💬 网页

TETEST-EM-c63ce64d
TEST-EM-c63ce64d✉️ 邮件

TWTest WA Customer c63ce64d
PT Test Omnichannel · TEST-WA-c63ce64d🟢 WA

TETEST-UI-d8cd8760
TEST-UI-d8cd8760🟢 WA

TETEST-FS-d8cd8760
TEST-FS-d8cd8760✈️ TG

TETEST-WEB-d8cd8760
TEST-WEB-d8cd8760💬 网页

TETEST-EM-d8cd8760
TEST-EM-d8cd8760✉️ 邮件

TWTest WA Customer d8cd8760
PT Test Omnichannel · TEST-WA-d8cd8760🟢 WA

TETEST-V48-FEISHU-9e3550e5
TEST-V48-FEISHU-9e3550e5✈️ TG

TETEST-V48-WEB_CHAT-9e3550e5
TEST-V48-WEB_CHAT-9e3550e5💬 网页

TETEST-V48-EM1-9e3550e5
TEST-V48-EM1-9e3550e5✉️ 邮件

TETEST-V48-WA1-9e3550e5
TEST-V48-WA1-9e3550e5🟢 WA

TETEST-V48-WA1-4acdf42c
TEST-V48-WA1-4acdf42c🟢 WA

管理

Human-Gate 待批队列 (1)

ID	证据要求	操作者	操作
ogate-02e9504926c2	high_risk:finance	simulator_connector

审计日志

ts	操作者	action	result
2026-07-20T12:36:18	boss_local_staging	approve_gate	approved_executed
2026-07-20T12:36:18	boss_local_staging	send_outbound	sent_simulator
2026-07-20T12:36:17	boss_local_staging	approve_gate	approved_executed
2026-07-20T12:36:17	boss_local_staging	send_outbound	sent_simulator
2026-07-20T12:36:11	boss_local_staging	approve_gate	approved_executed
2026-07-20T12:36:11	boss_local_staging	send_outbound	sent_simulator
2026-07-20T09:48:33	simulator_connector	receive_message	human_gate_blocked
2026-07-20T09:48:30	simulator_connector	auto_reply	sent_simulator
2026-07-20T09:48:30	simulator_connector	send_outbound	sent_simulator
2026-07-20T09:48:30	agent_01	send_draft	sent_simulator
2026-07-20T09:48:30	agent_01	send_outbound	sent_simulator
2026-07-20T09:48:30	viewer_01	send_draft	rbac_denied

模拟收到客户消息

外部ID以 TEST- 开头视为测试号码，低风险消息将在模拟器内自动回复闭环