No-Reply Timeout Scan
Scans all open sessions: sessions whose last message came from the visitor and have not been replied to beyond the threshold are flagged red. Current threshold: 1h 0min. Results are synced to the database snapshot.
1 sessions past the no-reply timeout
| Session | Subject | Assigned To | Last visitor message | No-reply duration | Status |
|---|---|---|---|---|---|
| WALIVE-6282123690953 | 你好，测试一下 | cs_01 | 2026-07-26 13:54 | 16 h 56 min | Red (timeout) |