Agent Online Status
Online status and session counts read by the assignment engine. [Pending integration] Currently simple seed data; will switch to the real team-member table once that module lands.
| Agent | Name | Online | Busy | Weight | Active sessions | Order |
|---|---|---|---|---|---|---|
| cs_01 | Agent 01 | Yes | No | 10 | 0 | 1 |
| cs_02 | Agent 02 | Yes | No | 10 | 0 | 2 |
| cs_03 | Agent 03 (offline) | No | No | 5 | 0 | 3 |
| cs_04 | Agent 04 (busy) | Yes | Yes | 5 | 0 | 4 |
Data source: uc_member_status_v109 (data_origin=v109_assign_seed)