Ticket Detail · AST-2026-0605
Closed Refund Draft
Kaos Polos Semarang (Yusuf Maulana) · Semarang · WhatsApp +62****23
Machine: DTF-A1 60cm · Related order: SO-2026-1101 · Created: 21 Jul 2026 02:22 WIB
Customer issue
Order SO-2026-1101 salah warna total (ICC salah pilih), customer minta refund penuh.
AI classification & dispatch advice
Refund Draft Confidence 86%
AI 草稿：全额退款 Rp 3.250.000 或补印+20% 折扣券，建议优先补印方案保客户关系。/ Draf AI: refund penuh Rp 3.250.000 atau cetak ulang + voucher diskon 20%; disarankan cetak ulang untuk menjaga relasi.
Handling timeline
CREATED · customer WA · 21 Jul 2026 00:22 WIB
客户要求全额退款。
客户要求全额退款。
AI_TRIAGE · ai_engine · 21 Jul 2026 01:22 WIB
AI 判型 REFUND_DRAFT，置信 86%，起草两方案待老板批准。
AI 判型 REFUND_DRAFT，置信 86%，起草两方案待老板批准。
STATUS_ASSIGNED · Budi Santoso · 21 Jul 2026 03:18 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 21 Jul 2026 03:18 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Budi Santoso · 21 Jul 2026 03:18 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)
STATUS_CLOSED · Budi Santoso · 21 Jul 2026 03:23 WIB
Status advanced RESOLVED -> CLOSED (demo UI action)
Status advanced RESOLVED -> CLOSED (demo UI action)
Refund proposal draft (AI-drafted)
AI 草稿：全额退款 Rp 3.250.000 或补印+20% 折扣券，建议优先补印方案保客户关系。/ Draf AI: refund penuh Rp 3.250.000 atau cetak ulang + voucher diskon 20%; disarankan cetak ulang untuk menjaga relasi.
Amount: Rp 3.250.000 Pending boss approval · PENDING
Approve refund (Human-Gate)Send to customer (Human-Gate)High-risk actions enter the Human-Gate queue and are never auto-executed.