Ticket Detail · AST-2026-0604
Assigned Tech Visit
Berkah Sublim (Dedi Kurnia) · Surabaya · WhatsApp +62****90
Machine: SUB-1800 Roll Sublimasi · Related order: SO-2026-1195 · Created: 21 Jul 2026 02:22 WIB
Customer issue
Blanket lari ke kiri terus, sudah coba adjust knob tidak mempan. Produksi jersey berhenti.
AI classification & dispatch advice
Tech Visit Confidence 94%
毛毯跑偏调节无效，疑纠偏轮轴承磨损，需上门更换备件。/ Blanket bergeser dan koreksi gagal — diduga bearing roller aus, perlu penggantian sparepart di lokasi.
Advance to next status → On SiteHandling timeline
CREATED · customer WA · 21 Jul 2026 00:22 WIB
毛毯跑偏视频已收到。
毛毯跑偏视频已收到。
AI_TRIAGE · ai_engine · 21 Jul 2026 01:22 WIB
AI 判型 TECH_VISIT，置信 94%，命中 KB-INSTALL-002 纠偏章节。
AI 判型 TECH_VISIT，置信 94%，命中 KB-INSTALL-002 纠偏章节。
STATUS_TRIAGED · system · 24 Jul 2026 01:45 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 02:12 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)