Ticket Detail · AST-2026-0603
On Site Reprint
Studio Print Medan (Rina Halim) · Medan · WhatsApp +62****44
Machine: DTF-A1 60cm · Related order: SO-2026-1156 · Created: 21 Jul 2026 02:22 WIB
Customer issue
500 lembar film DTF hasil retak setelah press, customer komplain minta cetak ulang.
AI classification & dispatch advice
Reprint Confidence 88%
批量开裂判定为厂内烘干参数问题，符合补印政策（材料我方责任）。/ Retak massal akibat parameter curing internal — memenuhi kebijakan cetak ulang.
Advance to next status → ResolvedHandling timeline
CREATED · customer WA · 21 Jul 2026 00:22 WIB
客户上传 500 张开裂照片。
客户上传 500 张开裂照片。
AI_TRIAGE · ai_engine · 21 Jul 2026 01:22 WIB
AI 判型 REPRINT，置信 88%，命中 KB-FAULT-002。
AI 判型 REPRINT，置信 88%，命中 KB-FAULT-002。
STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 01:45 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 24 Jul 2026 02:12 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)