Ticket Detail · AST-2026-0602
Resolved Tech Visit
CV Cetak Jaya (Siti Rahma) · Bandung · WhatsApp +62****88
Machine: UV-6090 Flatbed · Related order: SO-2026-1190 · Created: 21 Jul 2026 02:22 WIB
Customer issue
Hasil UV lengket setelah 24 jam, lampu sudah 1320 jam. Curiga lampu lemah.
AI classification & dispatch advice
Tech Visit Confidence 91%
灯时接近寿命上限 + 固化不足症状，需上门测能量并备灯管。/ Jam lampu mendekati batas umur + gejala curing kurang — perlu pengukuran energi di lokasi.
Advance to next status → ClosedHandling timeline
CREATED · customer WA · 20 Jul 2026 23:22 WIB
客户报告 UV 固化发黏。
客户报告 UV 固化发黏。
AI_TRIAGE · ai_engine · 21 Jul 2026 00:22 WIB
AI 判型 TECH_VISIT，置信 91%，命中 KB-FAULT-003。
AI 判型 TECH_VISIT，置信 91%，命中 KB-FAULT-003。
ASSIGNED · supervisor · 21 Jul 2026 01:22 WIB
派单 Agus Wijaya，携带 UV 能量计与备用灯管。
派单 Agus Wijaya，携带 UV 能量计与备用灯管。
STATUS_ON_SITE · Agus Wijaya · 24 Jul 2026 01:46 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Agus Wijaya · 24 Jul 2026 02:12 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)