Ticket Detail · AST-2026-0601
Closed Tech Visit
Toko Kaos Berkah (Andi Pratama) · Jakarta Timur · WhatsApp +62****01
Machine: DTF-A1 60cm · Related order: SO-2026-1187 · Created: 21 Jul 2026 02:22 WIB
Customer issue
Mesin DTF black channel putus 15 nozzle, sudah 2x cleaning tetap sama. Order 200 kaos tertahan.
AI classification & dispatch advice
Tech Visit Confidence 93%
断线 >10 孔且自助清洗 2 次无效，符合上门标准；客户为月结 A 级，订单积压风险高。/ Putus >10 nozel, cleaning mandiri 2x gagal — memenuhi kriteria kunjungan teknisi.
Handling timeline
CREATED · customer WA · 20 Jul 2026 22:22 WIB
客户 WA 报障，附 nozzle check 照片。
客户 WA 报障，附 nozzle check 照片。
AI_TRIAGE · ai_engine · 20 Jul 2026 23:22 WIB
AI 判型 TECH_VISIT，置信 93%，命中 KB-FAULT-001。
AI 判型 TECH_VISIT，置信 93%，命中 KB-FAULT-001。
ASSIGNED · supervisor · 21 Jul 2026 00:22 WIB
派单 Budi Santoso，预约今日 14:00 上门。
派单 Budi Santoso，预约今日 14:00 上门。
ON_SITE · Budi Santoso · 21 Jul 2026 01:22 WIB
到达现场，检查黑色通道墨囊发现气泡，执行冲洗。
到达现场，检查黑色通道墨囊发现气泡，执行冲洗。
STATUS_RESOLVED · Budi Santoso · 24 Jul 2026 01:45 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)
STATUS_CLOSED · Budi Santoso · 24 Jul 2026 02:12 WIB
Status advanced RESOLVED -> CLOSED (demo UI action)
Status advanced RESOLVED -> CLOSED (demo UI action)