工单详情 · TKRB-BV79G4ID
已闭环 技术上门
AI 机器人转接客户 (SIM) · Jakarta · WhatsApp 628****00
设备: AI Robot Handoff · 关联订单: - · 创建时间: 22 Jul 2026 02:04 WIB
客户问题描述
manusia
AI 判型与派单建议
技术上门 置信度 80%
V79 robot human-handoff keyword; PENDING dispatch, never auto-assign
处理时间线
STATUS_TRIAGED · system · 24 Jul 2026 01:39 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 02:10 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 25 Jul 2026 01:24 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Budi Santoso · 25 Jul 2026 02:59 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)
STATUS_CLOSED · Budi Santoso · 25 Jul 2026 04:39 WIB
Status advanced RESOLVED -> CLOSED (demo UI action)
Status advanced RESOLVED -> CLOSED (demo UI action)