Ticket Detail · TKRB-31220649
On Site Tech Visit
AI 机器人转接客户 (SIM) · Jakarta · WhatsApp 628****00
Machine: AI Robot Handoff · Related order: - · Created: 01 Sep 2026 05:06 WIB
Customer issue
人工服务
AI classification & dispatch advice
Tech Visit Confidence 80%
V79 robot human-handoff keyword; PENDING dispatch, never auto-assign
Advance to next status → ResolvedHandling timeline
STATUS_TRIAGED · system · 21 Sep 2026 03:57 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 21 Sep 2026 04:53 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 21 Sep 2026 04:53 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)