工单详情 · AST-REQ-84C7C3
已解决 技术上门
Toko Uji V74 · Bandung · WhatsApp +62****11
设备: DTF-A1 60cm · 关联订单: - · 创建时间: 21 Jul 2026 11:38 WIB
客户问题描述
V74 验证：喷头断线，请求上门处理
AI 判型与派单建议
技术上门 置信度 50%
客户自助发起（城市师傅页），待 AI 判型；城市 Bandung，指定师傅 Dedi Kurnia。/ Permintaan mandiri pelanggan dari halaman teknisi per kota; menunggu klasifikasi AI.
推进到下一状态 → 已闭环处理时间线
CREATED · customer self-service · 21 Jul 2026 11:38 WIB
客户从城市师傅页一键发起售后请求 / Permintaan dibuat dari halaman teknisi per kota.
客户从城市师傅页一键发起售后请求 / Permintaan dibuat dari halaman teknisi per kota.
STATUS_TRIAGED · Dedi Kurnia · 24 Jul 2026 01:43 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Dedi Kurnia · 24 Jul 2026 02:10 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Dedi Kurnia · 24 Jul 2026 22:35 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Dedi Kurnia · 25 Jul 2026 00:28 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)