工单详情 · AST-REQ-5F68F6
已解决 技术上门
SIM V76 Tester · Jakarta · WhatsApp 081****00
设备: DTF-A1 60cm · 关联订单: - · 创建时间: 21 Jul 2026 19:30 WIB
客户问题描述
SIM test nozzle clog
AI 判型与派单建议
技术上门 置信度 50%
客户自助发起（城市师傅页），待 AI 判型；城市 Jakarta，系统按城市派单。/ Permintaan mandiri pelanggan dari halaman teknisi per kota; menunggu klasifikasi AI.
推进到下一状态 → 已闭环处理时间线
CREATED · customer self-service · 21 Jul 2026 19:30 WIB
客户从城市师傅页一键发起售后请求 / Permintaan dibuat dari halaman teknisi per kota.
客户从城市师傅页一键发起售后请求 / Permintaan dibuat dari halaman teknisi per kota.
FARE_ESTIMATED · platform_quote_engine · 21 Jul 2026 19:30 WIB
来回车费核算（平台统一报价）：Jakarta → Jakarta，单程约 12.0km，来回 24.0km，SAME_CITY 基准 Rp 50.000 + Rp 2.000/km × 24.0km = Rp 98.000，随服务费进平台托管，完工确认后结算（PENDING）。/ Biaya transport PP dihitung platform: SAME_CITY, total Rp 98.000, ditahan platform (PENDING).
来回车费核算（平台统一报价）：Jakarta → Jakarta，单程约 12.0km，来回 24.0km，SAME_CITY 基准 Rp 50.000 + Rp 2.000/km × 24.0km = Rp 98.000，随服务费进平台托管，完工确认后结算（PENDING）。/ Biaya transport PP dihitung platform: SAME_CITY, total Rp 98.000, ditahan platform (PENDING).
STATUS_TRIAGED · system · 24 Jul 2026 01:44 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 02:10 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 24 Jul 2026 22:35 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Budi Santoso · 25 Jul 2026 00:28 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)