Ticket Detail AST-2026-0608

Ticket Detail · AST-2026-0608

Resolved Refund Draft

Toko Seragam Barokah (Lina Susanti) · Bekasi · WhatsApp +62****45

Machine: DTF-A1 60cm · Related order: SO-2026-1168 · Created: 21 Jul 2026 02:22 WIB

Customer issue

Hasil press 80 pcs polo ada bintik putih (powder tidak rata). Minta ganti rugi.

AI classification & dispatch advice

Refund Draft Confidence 83%

AI 草稿：按次品率 12% 部分退款 Rp 960.000 或补印 80 pcs（材料成本约 Rp 1.400.000），建议部分退款。/ Draf AI: refund parsial 12% (Rp 960.000) atau cetak ulang 80 pcs (biaya ±Rp 1.400.000); disarankan refund parsial.

Advance to next status → Closed

Handling timeline

CREATED · customer WA · 21 Jul 2026 00:22 WIB
80 件 polo 有白点。

AI_TRIAGE · ai_engine · 21 Jul 2026 01:22 WIB
AI 判型 REFUND_DRAFT，置信 83%，起草部分退款方案待批准。

STATUS_TRIAGED · system · 24 Jul 2026 01:45 WIB
Status advanced NEW -> TRIAGED (demo UI action)

STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 02:12 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)

STATUS_ON_SITE · Budi Santoso · 24 Jul 2026 22:31 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)

STATUS_RESOLVED · Budi Santoso · 24 Jul 2026 22:32 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)

Refund proposal draft (AI-drafted)

Amount: Rp 960.000 Pending boss approval · PENDING

Approve refund (Human-Gate)Send to customer (Human-Gate)

High-risk actions enter the Human-Gate queue and are never auto-executed.

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