Ticket Detail · AST-2026-0606
Resolved Reprint
Percetakan Melati (Dewi Anggraini) · Tangerang · WhatsApp +62****22
Machine: UV-6090 Flatbed · Related order: SO-2026-1177 · Created: 21 Jul 2026 02:22 WIB
Customer issue
30 pcs acrylic UV print warna pudar karena file customer sendiri 72dpi. Minta cetak ulang gratis.
AI classification & dispatch advice
Reprint Confidence 79%
源头为客户文件分辨率不足（非我方责任），建议成本价补印方案而非免费。/ Sumber masalah file pelanggan 72dpi (bukan kesalahan produksi) — disarankan cetak ulang harga modal, bukan gratis.
Advance to next status → ClosedHandling timeline
CREATED · customer WA · 21 Jul 2026 00:22 WIB
客户要求免费补印。
客户要求免费补印。
AI_TRIAGE · ai_engine · 21 Jul 2026 01:22 WIB
AI 判型 REPRINT，置信 79%，标注非我方责任，建议成本价方案。
AI 判型 REPRINT，置信 79%，标注非我方责任，建议成本价方案。
STATUS_TRIAGED · system · 24 Jul 2026 01:45 WIB
Status advanced NEW -> TRIAGED (demo UI action)
Status advanced NEW -> TRIAGED (demo UI action)
STATUS_ASSIGNED · Budi Santoso · 24 Jul 2026 02:12 WIB
Status advanced TRIAGED -> ASSIGNED (demo UI action)
Status advanced TRIAGED -> ASSIGNED (demo UI action)
STATUS_ON_SITE · Budi Santoso · 24 Jul 2026 22:31 WIB
Status advanced ASSIGNED -> ON_SITE (demo UI action)
Status advanced ASSIGNED -> ON_SITE (demo UI action)
STATUS_RESOLVED · Budi Santoso · 24 Jul 2026 22:32 WIB
Status advanced ON_SITE -> RESOLVED (demo UI action)
Status advanced ON_SITE -> RESOLVED (demo UI action)