Customer View · Start an Aftersales Request
Choose city & engineer, fill in machine and issue; a ticket is auto-created into the existing ticket flow.
Consulting is free, AI replies instantly; only on-site service is billed.
Step 2 · Fill in aftersales details
Makassar Change city
Auto Round-trip Fare
Same-city tier 0.0-25.0km Rp 50.000 + Rp 2.000/km
Neighbor-city tier 25.0-100.0km Rp 100.000 + Rp 2.500/km
Mid-distance tier 100.0-300.0km Rp 150.000 + Rp 3.000/km
Long-distance tier 300.0-800.0km Rp 250.000 + Rp 3.500/km
Cross-island/intl tier 800.0km+ Rp 400.000 + Rp 4.000/km
Fares are calculated uniformly by the platform by distance tier and written into the quote; technicians may not add charges. The fare is escrowed with the service fee and settled after completion confirmation (PENDING).
Unified platform quoting: technicians may not quote privately; quotes are generated from the platform template.
High-risk actions enter the Human-Gate queue and are never auto-executed.