AI Aftersales Consult (local rule-matching demo)
AI matched answer (from knowledge base)
Troubleshooting Confidence 90%
Nozzle dropout & missing colors: 4-step nozzle-check diagnosis
1. Print a nozzle check; mark the dropping channel and nozzle numbers.
2. <10 nozzles out: one standard cleaning, rest 20 min, re-test.
3. Still out: gently draw the channel with cleaning solution (≤0.5 bar) — never high pressure.
4. With deflected spray: inspect wiper and cap top for dried ink; service the capping station.
5. Same channel out 3 days running → raise a tech-visit ticket.
High-risk actions enter the Human-Gate queue and are never auto-executed.
Escalate to human agent (WhatsApp) · Pending boss approval · PENDING