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Unified Omnichannel Inbox

Web chat / WhatsApp / Instagram / Facebook / TikTok / Telegram / Email · one closed loop
zh-CN id-ID en-US
TEST_SIMULATORDemo mode: all channels are local test simulators; no real WhatsApp/Instagram/Facebook/TikTok/Telegram/email service is connected. Replies are written to the local simulator only and never really sent.
AllPre-salesAfter-sales
All channelsWeb ChatWhatsAppInstagramFacebookTikTokTelegramEmail

Inbox (25)

TETEST-UI-d877ce04🟢 WAAfter-salesHigh请给我赔偿，我要退款New customer · no purchase history yetTETEST-FS-d877ce04✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-WEB-d877ce04💬 WebPre-salesMediumberapa harga tinta DTF white 20 liter?New customer · no purchase history yetTETEST-EM-d877ce04✉️ MailAfter-salesHighI demand a refund and compensation for the damaged orderNew customer · no purchase history yetTWTest WA Customer d877ce04🟢 WAAfter-salesLow打印机堵头了，需要维修1 orders · Rp 2.850.000 lifetime · repeat buyerTETEST-UI-6228c249🟢 WAAfter-salesHigh请给我赔偿，我要退款New customer · no purchase history yetTETEST-FS-6228c249✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-WEB-6228c249💬 WebPre-salesMediumberapa harga tinta DTF white 20 liter?New customer · no purchase history yetTETEST-EM-6228c249✉️ MailAfter-salesHighI demand a refund and compensation for the damaged orderNew customer · no purchase history yetTWTest WA Customer 6228c249🟢 WAAfter-salesLow打印机堵头了，需要维修1 orders · Rp 2.850.000 lifetime · repeat buyerTETEST-UI-c63ce64d🟢 WAAfter-salesHigh请给我赔偿，我要退款New customer · no purchase history yetTETEST-FS-c63ce64d✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-WEB-c63ce64d💬 WebPre-salesMediumberapa harga tinta DTF white 20 liter?New customer · no purchase history yetTETEST-EM-c63ce64d✉️ MailAfter-salesHighI demand a refund and compensation for the damaged orderNew customer · no purchase history yetTWTest WA Customer c63ce64d🟢 WAAfter-salesLow打印机堵头了，需要维修1 orders · Rp 2.850.000 lifetime · repeat buyerTETEST-UI-d8cd8760🟢 WAAfter-salesHigh请给我赔偿，我要退款New customer · no purchase history yet1TETEST-FS-d8cd8760✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-WEB-d8cd8760💬 WebPre-salesMediumberapa harga tinta DTF white 20 liter?New customer · no purchase history yetTETEST-EM-d8cd8760✉️ MailAfter-salesHighI demand a refund and compensation for the damaged orderNew customer · no purchase history yetTWTest WA Customer d8cd8760🟢 WAAfter-salesLow打印机堵头了，需要维修1 orders · Rp 2.850.000 lifetime · repeat buyerTETEST-V48-FEISHU-9e3550e5✈️ TGPre-salesLowhalo apa kabarNew customer · no purchase history yetTETEST-V48-WEB_CHAT-9e3550e5💬 WebPre-salesLowhalo apa kabarNew customer · no purchase history yetTETEST-V48-EM1-9e3550e5✉️ MailAfter-salesHighI request a refund and compensation for SO-TESTNew customer · no purchase history yetTETEST-V48-WA1-9e3550e5🟢 WAAfter-salesLow打印机堵头怎么办，需要维修New customer · no purchase history yetTETEST-V48-WA1-4acdf42c🟢 WAAfter-salesLow打印机堵头怎么办，需要维修New customer · no purchase history yet
← Back to conversations

Customer Summary

TE TEST-UI-c63ce64d
TEST-UI-c63ce64d 🟢 WA After-sales
New customer · no purchase history yet

Conversation

请给我赔偿，我要退款
in · whatsapp · HUMAN_SENT_SIMULATOR · TEST_SIMULATOR
您好，财务已收到您的付款相关咨询。请提供付款凭证或发票号，我们将在8小时内核对并回复。
out · whatsapp · SENT_SIMULATOR · gate_approved · TEST_SIMULATOR

This conversation is already closed inside the simulator

AI Analysis (local rule engine)

AI Category
Finance
Risk Level
High
Chinese Meaning
客户通过WhatsApp咨询财务付款；关键词：赔偿、退款。原文：请给我赔偿，我要退款
Assignee
finance_lead_01
Deadline
2026-07-20T12:38
Evidence Required
payment_proof_invoice_no

engine=local_rules_v48 · TEST_SIMULATOR

Contacts (25)

Unique customers from the conversation list (demo data)

TETEST-UI-d877ce04
TEST-UI-d877ce04🟢 WA
TETEST-FS-d877ce04
TEST-FS-d877ce04✈️ TG
TETEST-WEB-d877ce04
TEST-WEB-d877ce04💬 Web
TETEST-EM-d877ce04
TEST-EM-d877ce04✉️ Mail
TWTest WA Customer d877ce04
PT Test Omnichannel · TEST-WA-d877ce04🟢 WA
TETEST-UI-6228c249
TEST-UI-6228c249🟢 WA
TETEST-FS-6228c249
TEST-FS-6228c249✈️ TG
TETEST-WEB-6228c249
TEST-WEB-6228c249💬 Web
TETEST-EM-6228c249
TEST-EM-6228c249✉️ Mail
TWTest WA Customer 6228c249
PT Test Omnichannel · TEST-WA-6228c249🟢 WA
TETEST-UI-c63ce64d
TEST-UI-c63ce64d🟢 WA
TETEST-FS-c63ce64d
TEST-FS-c63ce64d✈️ TG
TETEST-WEB-c63ce64d
TEST-WEB-c63ce64d💬 Web
TETEST-EM-c63ce64d
TEST-EM-c63ce64d✉️ Mail
TWTest WA Customer c63ce64d
PT Test Omnichannel · TEST-WA-c63ce64d🟢 WA
TETEST-UI-d8cd8760
TEST-UI-d8cd8760🟢 WA
TETEST-FS-d8cd8760
TEST-FS-d8cd8760✈️ TG
TETEST-WEB-d8cd8760
TEST-WEB-d8cd8760💬 Web
TETEST-EM-d8cd8760
TEST-EM-d8cd8760✉️ Mail
TWTest WA Customer d8cd8760
PT Test Omnichannel · TEST-WA-d8cd8760🟢 WA
TETEST-V48-FEISHU-9e3550e5
TEST-V48-FEISHU-9e3550e5✈️ TG
TETEST-V48-WEB_CHAT-9e3550e5
TEST-V48-WEB_CHAT-9e3550e5💬 Web
TETEST-V48-EM1-9e3550e5
TEST-V48-EM1-9e3550e5✉️ Mail
TETEST-V48-WA1-9e3550e5
TEST-V48-WA1-9e3550e5🟢 WA
TETEST-V48-WA1-4acdf42c
TEST-V48-WA1-4acdf42c🟢 WA

Admin

Human-Gate Queue (1)

IDEvidence RequiredActorActions
ogate-02e9504926c2high_risk:financesimulator_connector

Audit Log

tsActoractionresult
2026-07-20T12:36:18boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:18boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:17boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:17boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:11boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:11boss_local_stagingsend_outboundsent_simulator
2026-07-20T09:48:33simulator_connectorreceive_messagehuman_gate_blocked
2026-07-20T09:48:30simulator_connectorauto_replysent_simulator
2026-07-20T09:48:30simulator_connectorsend_outboundsent_simulator
2026-07-20T09:48:30agent_01send_draftsent_simulator
2026-07-20T09:48:30agent_01send_outboundsent_simulator
2026-07-20T09:48:30viewer_01send_draftrbac_denied

Simulate inbound message

External IDs starting with TEST- are test numbers; low-risk messages auto-reply inside the simulator loop