{
  "data_origin": "v109_quick_seed",
  "count": 16,
  "items": [
    {
      "key": "qr_logistics_jakarta",
      "scope": "public",
      "category": "logistics",
      "title": {
        "en-US": "Jakarta Delivery Time",
        "id-ID": "Estimasi Pengiriman Jakarta",
        "zh-CN": "雅加达配送时效"
      },
      "content": {
        "en-US": "Hello, for Jakarta and the greater area (Jabodetabek): in-stock orders paid before 16:00 ship the same day; JNE YES arrives next day, regular 1-2 days. Large machines are delivered by our own fleet with on-site installation, usually completed within 1-3 working days.",
        "id-ID": "Halo, untuk Jakarta dan sekitarnya (Jabodetabek): barang ready yang dibayar sebelum pukul 16:00 dikirim di hari yang sama; JNE YES tiba besok, reguler 1-2 hari. Mesin besar dikirim dengan armada kami termasuk instalasi di tempat, biasanya selesai dalam 1-3 hari kerja.",
        "zh-CN": "您好，雅加达及周边（Jabodetabek）订单：现货当天 16:00 前付款当天发，JNE YES 次日达，普通件 1-2 天。大件设备由我方专车配送并含上门安装，通常 1-3 个工作日内完成。"
      },
      "keywords": "雅加达 配送 时效 jakarta pengiriman",
      "use_count": 93
    },
    {
      "key": "qr_quote_dtf_printer",
      "scope": "public",
      "category": "quote",
      "title": {
        "en-US": "Standard DTF Printer Quote",
        "id-ID": "Penawaran Standar Printer DTF",
        "zh-CN": "DTF 打印机标准报价"
      },
      "content": {
        "en-US": "Hello, thank you for your inquiry. Our standard DTF printer package (60cm dual-head i3200) includes the printer, curing oven and a consumables kit, quoted at USD 4,800 (Jakarta warehouse pickup). If you need door-to-door freight or volume pricing, please tell me your city and quantity and I will calculate it right away.",
        "id-ID": "Halo, terima kasih atas pertanyaan Anda. Paket standar printer DTF kami (60cm dual head i3200) mencakup printer, oven, dan paket consumable, dengan harga USD 4.800 (ambil di gudang Jakarta). Jika Anda membutuhkan harga termasuk ongkir atau harga grosir, mohon informasikan kota dan jumlahnya, saya akan segera hitungkan.",
        "zh-CN": "您好，感谢您的咨询。我们的 DTF 打印机（60cm 双头 i3200）标准套装含打印机、烘道、耗材包，报价为 USD 4,800（雅加达仓自提）。如需含运费到门或批量采购价，请告诉我您的城市与数量，我马上为您核算。"
      },
      "keywords": "dtf 打印机 报价 harga printer",
      "use_count": 87
    },
    {
      "key": "qr_ink_dtf_compatible",
      "scope": "public",
      "category": "ink",
      "title": {
        "en-US": "DTF Ink Compatibility",
        "id-ID": "Kecocokan Tinta DTF",
        "zh-CN": "DTF 墨水适配型号"
      },
      "content": {
        "en-US": "Hello, our DTF ink fits Epson i3200/XP600/4720 printheads, in CMYK+W five colors. Please tell me your machine brand and printhead model — I will confirm a 100% match before you order, to avoid wrong purchases and clogged heads.",
        "id-ID": "Halo, tinta DTF kami cocok untuk printhead Epson i3200/XP600/4720, warna CMYK+W lima warna. Mohon informasikan merek mesin dan tipe printhead Anda, saya akan pastikan 100% cocok sebelum Anda order, agar tidak salah beli dan head mampet.",
        "zh-CN": "您好，我们的 DTF 墨水适配 Epson i3200/XP600/4720 喷头，色彩为 CMYK+W 五色。请告诉我您的机器品牌与喷头型号，我帮您确认 100% 匹配再下单，避免买错堵头。"
      },
      "keywords": "dtf 墨水 适配 型号 tinta cocok",
      "use_count": 76
    },
    {
      "key": "qr_logistics_island",
      "scope": "public",
      "category": "logistics",
      "title": {
        "en-US": "Outer-Island Sea Freight Time",
        "id-ID": "Estimasi Pengiriman Luar Pulau",
        "zh-CN": "外岛海运时效"
      },
      "content": {
        "en-US": "Hello, outer-island orders go by sea: Surabaya/Bali 3-5 days, Sumatra 5-7 days, Kalimantan/Sulawesi 7-10 days, Papua 10-14 days. All machines are crated in wooden frames with transport insurance; after port arrival our logistics partner delivers to your address.",
        "id-ID": "Halo, pesanan luar pulau dikirim via laut: Surabaya/Bali 3-5 hari, Sumatera 5-7 hari, Kalimantan/Sulawesi 7-10 hari, Papua 10-14 hari. Semua mesin dikemas kayu dan diasuransikan; setelah tiba di pelabuhan, mitra logistik kami mengantar sampai alamat Anda.",
        "zh-CN": "您好，外岛订单走海运：泗水/巴厘岛 3-5 天，苏门答腊 5-7 天，加里曼丹/苏拉威西 7-10 天，巴布亚 10-14 天。设备均打木架并含运输保险，到港后合作物流派送上门。"
      },
      "keywords": "外岛 海运 时效 luar pulau kapal",
      "use_count": 71
    },
    {
      "key": "qr_after_printhead",
      "scope": "public",
      "category": "aftersales",
      "title": {
        "en-US": "Printhead Cleaning Guide",
        "id-ID": "Panduan Cleaning Printhead",
        "zh-CN": "喷头清洗指导"
      },
      "content": {
        "en-US": "Hello, for a lightly clogged printhead: 1) run the machine's normal cleaning 1-2 times; 2) rest 20 minutes, then print a nozzle check; 3) if lines are still missing, soak the head base with dedicated cleaning fluid for 30 minutes. Never use alcohol or tap water. If it is still unresolved, reply [HUMAN] and I will arrange remote engineer support.",
        "id-ID": "Halo, jika printhead sedikit mampet: 1) jalankan cleaning normal 1-2 kali dari menu mesin; 2) diamkan 20 menit lalu cetak nozzle check; 3) jika masih putus, rendam dudukan head dengan cairan cleaning khusus selama 30 menit. Jangan pakai alkohol atau air keran. Jika belum selesai, balas [MANUSIA] dan saya jadwalkan teknisi untuk panduan remote.",
        "zh-CN": "您好，喷头轻微堵塞请按以下步骤：1) 用机器自带的清洗程序做 1-2 次普通清洗；2) 静置 20 分钟后打印测试条；3) 仍断线则用专用清洗液浸泡喷头底座 30 分钟。切勿用酒精或自来水。如仍不解决，回复【人工】我安排工程师远程指导。"
      },
      "keywords": "喷头 清洗 堵头 head cleaning",
      "use_count": 68
    },
    {
      "key": "qr_quote_uv_printer",
      "scope": "public",
      "category": "quote",
      "title": {
        "en-US": "UV Flatbed Printer Quote",
        "id-ID": "Penawaran Printer UV Flatbed",
        "zh-CN": "UV 平板打印机报价"
      },
      "content": {
        "en-US": "Hello, our UV flatbed printer (6090 area, 3 TX800 heads) including one set of imported UV ink is quoted at USD 6,500. It prints on acrylic, glass, metal, phone cases and more. Reply if you need a sample-print video or an installment plan.",
        "id-ID": "Halo, printer UV flatbed kami (area 6090, 3 kepala TX800) termasuk satu set tinta UV impor, harganya USD 6.500. Bisa mencetak akrilik, kaca, logam, casing HP, dll. Jika perlu video sample cetak atau skema cicilan, silakan balas pesan ini.",
        "zh-CN": "您好，我们的 UV 平板打印机（6090 幅面，3 头 TX800）含进口 UV 墨水一套，报价 USD 6,500。可打印亚克力、玻璃、金属、手机壳等。需要样品打样视频或分期方案请回复，我发给您。"
      },
      "keywords": "uv 打印机 报价 harga uv flatbed",
      "use_count": 64
    },
    {
      "key": "qr_logistics_tracking",
      "scope": "public",
      "category": "logistics",
      "title": {
        "en-US": "Tracking Guide",
        "id-ID": "Panduan Cek Resi",
        "zh-CN": "物流单号查询指引"
      },
      "content": {
        "en-US": "Hello, your goods have been shipped, tracking number: {tracking number}. How to track: enter the number on the JNE website or app for real-time updates; for sea freight I will proactively update the position weekly. If it exceeds the estimated time, send me the number and I will chase it immediately.",
        "id-ID": "Halo, barang Anda sudah dikirim, nomor resi: {nomor resi}. Cara cek: masukkan nomor resi di website atau aplikasi JNE untuk melacak secara real-time; untuk kiriman laut saya akan update posisi seminggu sekali. Jika lewat estimasi belum tiba, kirimkan resinya ke saya, saya akan segera follow up.",
        "zh-CN": "您好，您的货物已发出，单号：{运单号}。查询方式：JNE 官网或 APP 输入单号即可实时跟踪；海运件我会每周主动同步一次位置给您。若超过预计时效未到，请把单号发我，我立即为您催办。"
      },
      "keywords": "单号 查询 resi tracking lacak",
      "use_count": 58
    },
    {
      "key": "qr_quote_ink_bulk",
      "scope": "public",
      "category": "quote",
      "title": {
        "en-US": "Bulk Ink Quote",
        "id-ID": "Penawaran Grosir Tinta",
        "zh-CN": "墨水批量采购报价"
      },
      "content": {
        "en-US": "Hello, bulk ink pricing: DTF ink 1L at USD 28/bottle (USD 25/bottle for 20+); eco-solvent ink 1L at USD 22/bottle (USD 19/bottle for 20+). In stock in Jakarta, same-day dispatch. Reply with the models and quantities you need and I will issue a formal quotation.",
        "id-ID": "Halo, harga grosir tinta: tinta DTF 1L USD 28/botol (≥20 botol USD 25/botol); tinta eco-solvent 1L USD 22/botol (≥20 botol USD 19/botol). Stok ready di Jakarta, bisa kirim di hari yang sama. Silakan balas dengan tipe dan jumlah yang dibutuhkan, saya akan buatkan penawaran resmi.",
        "zh-CN": "您好，墨水批量价：DTF 墨水 1L 装 USD 28/瓶（≥20 瓶 USD 25/瓶）；弱溶剂墨水 1L 装 USD 22/瓶（≥20 瓶 USD 19/瓶）。雅加达现货，当天可发。请回复所需型号与数量，我为您开正式报价单。"
      },
      "keywords": "墨水 批量 报价 tinta grosir harga",
      "use_count": 52
    },
    {
      "key": "qr_after_warranty",
      "scope": "public",
      "category": "aftersales",
      "title": {
        "en-US": "Warranty Policy",
        "id-ID": "Penjelasan Garansi",
        "zh-CN": "保修政策说明"
      },
      "content": {
        "en-US": "Hello, the whole machine carries a 12-month warranty (printhead 6 months) with lifetime paid service. During warranty, non-human damage is replaced free with round-trip freight covered; Jakarta customers get on-site visits within 48 hours, outer islands get remote diagnosis first, then parts or a visit. Please keep your invoice and machine serial number.",
        "id-ID": "Halo, garansi mesin 12 bulan (printhead 6 bulan), servis berbayar seumur pakai. Selama garansi, kerusakan non-kesalahan pemakaian diganti gratis termasuk ongkir PP; pelanggan Jakarta dikunjungi dalam 48 jam, luar pulau didiagnosa remote dulu lalu dikirim part atau dikunjungi. Mohon simpan faktur pembelian dan nomor seri mesin.",
        "zh-CN": "您好，我们整机保修 12 个月（喷头 6 个月），终身有偿维修。保修期内非人为损坏免费换件并承担往返物流；雅加达客户 48 小时内上门，外岛客户先远程诊断再寄件或上门。请保留好购机发票与机身序列号。"
      },
      "keywords": "保修 政策 garansi",
      "use_count": 47
    },
    {
      "key": "qr_ink_eco_solvent",
      "scope": "public",
      "category": "ink",
      "title": {
        "en-US": "Eco-Solvent Ink Consultation",
        "id-ID": "Konsultasi Tinta Eco-Solvent",
        "zh-CN": "弱溶剂墨水型号咨询"
      },
      "content": {
        "en-US": "Hello, eco-solvent ink comes in outdoor and indoor types: outdoor lasts 2-3 years, ideal for car stickers and lightboxes; indoor is more vivid, ideal for posters and displays. Fits DX5/DX7/i3200 heads. Tell me your application and head model and I will recommend the right type.",
        "id-ID": "Halo, tinta eco-solvent ada tipe outdoor dan indoor: tipe outdoor tahan cuaca 2-3 tahun, cocok untuk stiker mobil dan lightbox; tipe indoor warnanya lebih cerah, cocok untuk poster dan display. Cocok untuk head DX5/DX7/i3200. Beri tahu saya kebutuhan dan tipe head Anda, saya rekomendasikan tipe yang tepat.",
        "zh-CN": "您好，弱溶剂（Eco-Solvent）墨水分户外型与户内型：户外型耐候 2-3 年，适合车贴灯箱；户内型色彩更艳，适合展板海报。适配 DX5/DX7/i3200 喷头。请告诉我用途与喷头型号，我推荐对应型号。"
      },
      "keywords": "弱溶剂 墨水 eco solvent tinta",
      "use_count": 44
    },
    {
      "key": "qr_ink_sublimation",
      "scope": "public",
      "category": "ink",
      "title": {
        "en-US": "Sublimation Ink Consultation",
        "id-ID": "Konsultasi Tinta Sublimasi",
        "zh-CN": "热升华墨水咨询"
      },
      "content": {
        "en-US": "Hello, sublimation ink works for polyester fabrics, mugs, phone cases and other coated products, used with transfer paper and a heat press. Our ink has a wide gamut and resists clogging, 1L at USD 24/bottle. Free color-chart samples available (freight collect).",
        "id-ID": "Halo, tinta sublimasi cocok untuk kain polyester, mug, casing HP, dan produk berlapis coating lainnya, digunakan bersama kertas transfer dan mesin press. Tinta kami gamut lebar dan tidak mampet, 1L USD 24/botol. Contoh kartu warna bisa dikirim gratis (ongkir ditanggung penerima).",
        "zh-CN": "您好，热升华墨水适用于涤纶面料、马克杯、手机壳等涂层产品，需搭配热转印纸与平板烫画机。我们的墨水色域广、不堵头，1L 装 USD 24/瓶。需要色卡样品可免费寄送（到付运费）。"
      },
      "keywords": "热升华 墨水 sublimasi tinta",
      "use_count": 39
    },
    {
      "key": "qr_quote_shipping_included",
      "scope": "private",
      "category": "quote",
      "title": {
        "en-US": "Freight-Included Quote Template (Internal)",
        "id-ID": "Template Penawaran Termasuk Ongkir (Internal)",
        "zh-CN": "含运费到门报价模板（内部）"
      },
      "content": {
        "en-US": "[INTERNAL] Freight-included quotes must be calculated with the latest logistics rate card — never estimate freight verbally. Template: product USD X + freight USD Y (JNE/sea, Z days) = door-to-door total. Quote valid for 7 days; re-calculate after expiry.",
        "id-ID": "[INTERNAL] Penawaran termasuk ongkir wajib dihitung dengan kartu tarif logistik terbaru; dilarang menyebut ongkir kira-kira. Template: harga produk USD X + ongkir USD Y (JNE/laut, estimasi Z hari) = total sampai pintu. Penawaran berlaku 7 hari, setelah itu harus dihitung ulang.",
        "zh-CN": "【内部话术】含运费到门报价必须先用最新物流价卡核算，禁止口头估运费。模板：产品价 USD X + 运费 USD Y（JNE/海运，时效 Z 天）= 到门总价。报价有效期 7 天，过期需重新核价。"
      },
      "keywords": "含运费 到门 报价 ongkir termasuk",
      "use_count": 31
    },
    {
      "key": "qr_logistics_customs",
      "scope": "public",
      "category": "logistics",
      "title": {
        "en-US": "Customs Clearance & Form E",
        "id-ID": "Penjelasan Bea Cukai & Form E",
        "zh-CN": "进口清关与 Form E 说明"
      },
      "content": {
        "en-US": "Hello, our machines are imported from China with formal customs clearance: we provide the Form E certificate of origin for ASEAN tariff preferences, and import duty plus VAT are on us. You receive fully cleared stock — no customs procedures needed on your side.",
        "id-ID": "Halo, mesin kami diimpor dari China dengan kepabeanan resmi: kami menyediakan Form E untuk fasilitas tarif ASEAN, bea masuk dan PPN ditanggung kami. Barang yang Anda terima sudah lunas pajak, tidak perlu mengurus apa pun lagi di bea cukai.",
        "zh-CN": "您好，我们设备为中国进口，已含正规清关：提供 Form E 原产地证享受东盟关税优惠，进口税与增值税由我方承担，您收到的是完税现货，无需再办任何海关手续。"
      },
      "keywords": "清关 进口 form e bea cukai",
      "use_count": 26
    },
    {
      "key": "qr_after_remote_support",
      "scope": "private",
      "category": "aftersales",
      "title": {
        "en-US": "Remote Support Booking (Internal)",
        "id-ID": "Jadwal Dukungan Remote (Internal)",
        "zh-CN": "远程技术支持预约（内部）"
      },
      "content": {
        "en-US": "[INTERNAL] Remote support flow: collect machine model/serial/fault photos-videos first → create an after-sales ticket → the engineer calls back within 24 hours to schedule. Remote tool is AnyDesk; never ask customers for payment passwords or other sensitive data.",
        "id-ID": "[INTERNAL] Alur dukungan remote: kumpulkan dulu tipe mesin/nomor seri/foto-video kerusakan → buat tiket aftersales → teknisi menelepon balik dalam 24 jam untuk menjadwalkan. Alat remote memakai AnyDesk; jangan pernah meminta password pembayaran atau data sensitif pelanggan.",
        "zh-CN": "【内部话术】远程支持流程：先收集机器型号/序列号/故障照片视频 → 建售后工单 → 工程师 24 小时内回拨预约时间。远程工具用 AnyDesk，绝不索要客户支付密码等敏感信息。"
      },
      "keywords": "远程 技术支持 预约 remote support",
      "use_count": 22
    },
    {
      "key": "qr_quote_discount_policy",
      "scope": "private",
      "category": "quote",
      "title": {
        "en-US": "Discount Policy (Internal)",
        "id-ID": "Kebijakan Diskon (Internal)",
        "zh-CN": "折扣权限说明（内部）"
      },
      "content": {
        "en-US": "[INTERNAL] Agent discount authority: ≤3% directly; 3%-8% needs supervisor approval; >8% must be escalated to the owner. Price changes must never be applied to the system directly — approval workflow only.",
        "id-ID": "[INTERNAL] Batas diskon agen: ≤3% bisa langsung; 3%-8% butuh persetujuan supervisor; >8% wajib dilaporkan ke owner. Perubahan harga tidak boleh langsung mengubah harga di sistem, harus lewat jalur persetujuan.",
        "zh-CN": "【内部话术】座席折扣权限：单笔 ≤3% 可直接给；3%-8% 需主管批准；>8% 一律上报老板。任何价格变动都不得直接改系统价格，只能走审批。"
      },
      "keywords": "折扣 政策 diskon kebijakan",
      "use_count": 18
    },
    {
      "key": "qr_ink_storage",
      "scope": "private",
      "category": "ink",
      "title": {
        "en-US": "Ink Storage & Shelf Life (Internal)",
        "id-ID": "Penyimpanan & Umur Simpan Tinta (Internal)",
        "zh-CN": "墨水保存与保质期（内部）"
      },
      "content": {
        "en-US": "[INTERNAL] Ink shelf life: 12 months unopened, use within 3 months after opening. Store at 15-30°C away from light. Expired ink must never be sold; warehouse stock-takes quarterly, and near-expiry ink (3 months out) may be promoted only with supervisor approval.",
        "id-ID": "[INTERNAL] Umur simpan tinta: 12 bulan belum dibuka, disarankan habis dalam 3 bulan setelah dibuka. Simpan pada 15-30°C, hindari cahaya. Tinta kedaluwarsa dilarang dijual; gudang stock opname tiap kuartal, tinta yang 3 bulan menuju kedaluwarsa boleh dipromosikan hanya dengan persetujuan supervisor.",
        "zh-CN": "【内部话术】墨水保质期：未开封 12 个月，开封后建议 3 个月内用完。储存 15-30℃ 避光。过期墨水禁止销售，仓库每季度盘点，临近 3 个月过期的转促销须主管批准。"
      },
      "keywords": "墨水 保存 保质期 simpan tinta",
      "use_count": 15
    }
  ]
}