Boss After-sales Office · KPI Cockpit
7-day averages vs the 85% internal target. AI metrics are simulated (SIM) to validate the dashboard flow.
30-day Trend
Technician Leaderboard
| Rank | Name | Level | City | Rating | Done | Month Income | Parts Comm. |
|---|---|---|---|---|---|---|---|
| 1 | Andi Pratama | L3 | Jakarta | ⭐ 4.9 | 187 | Rp 12.400.000 | Rp 1.850.000 |
| 2 | Budi Santoso | L2 | Bekasi | ⭐ 4.8 | 142 | Rp 8.900.000 | Rp 920.000 |
| 3 | 陈伟 (Chen Wei) | EXPERT | Jakarta | ⭐ 5.0 | 96 | Rp 18.600.000 | Rp 2.400.000 |
| 4 | Dewi Lestari | L1 | Tangerang | ⭐ 4.7 | 88 | Rp 4.200.000 | Rp 310.000 |
| 5 | Rizky Firmansyah | L2 | Surabaya | ⭐ 4.8 | 121 | Rp 8.100.000 | Rp 870.000 |
| 6 | Siti Rahma | L1 | Bandung | ⭐ 4.6 | 64 | Rp 3.600.000 | Rp 240.000 |
| 7 | Agus Wijaya | L3 | Semarang | ⭐ 4.9 | 158 | Rp 11.200.000 | Rp 1.420.000 |
| 8 | Made Wirawan | L2 | Denpasar | ⭐ 4.7 | 103 | Rp 7.300.000 | Rp 690.000 |
Fault Hotspots TOP10 (30 days)
| # | Fault | Top Model | Count | Trend |
|---|---|---|---|---|
| 1 | Banding / ink dropout | Epson L1800 | 46 | +12% |
| 2 | Printhead clog | XP600 双头 | 39 | +8% |
| 3 | White-ink circulation fault | AIFENG AF-DTF60 | 33 | -4% |
| 4 | Ink-line air leak | DTF-602 Pro | 27 | +5% |
| 5 | Heater not warming | 热升华 1.6m | 21 | +15% |
| 6 | Media skew | Roland BN-20 | 18 | -8% |
| 7 | Mainboard dead | AIFENG AF-UV9060 | 14 | +3% |
| 8 | Sensor error | Mimaki UJF-3042 | 12 | 0% |
| 9 | Firmware upgrade failure | Epson L805 | 9 | -12% |
| 10 | Network dropouts | DTF-602 Pro | 7 | +6% |
Parts Demand TOP10 (30 days)
| # | Part | Qty | Trend |
|---|---|---|---|
| 1 | i3200 printhead | 31 | +22% |
| 2 | Damper set | 58 | +9% |
| 3 | Belt kit | 44 | +4% |
| 4 | Heater plate 1.6m | 17 | +18% |
| 5 | Mainboard AF-DTF60 | 12 | +7% |
| 6 | Ink-line kit | 26 | -3% |
| 7 | UV lamp | 15 | +11% |
| 8 | Sensor set | 21 | +2% |
| 9 | Rail slider | 19 | -6% |
| 10 | Power board | 10 | +5% |
Knowledge-base Review Queue 8 PENDING
New cases come from AI session sediment and technician field reports. Approval publishes them to the knowledge base for AI and technicians — review buttons stay PENDING, never auto-published.
📚 Three-step E-12 white-ink error fix
AI-verified in 37 sessions: power off → check circulation pump → flush ink line
📚 Root-cause order for L1800 banding when cleaning fails
Check damper → ink line → head in order; 86% hit rate
📚 Quick diagnosis for dead sublimation temp display
Measure fuse then heater — two steps split power vs load faults
📚 Marker-position method for UV light-path calibration
Position stickers; three passes reach ±0.3mm
📚 5 checkpoints when the PC cannot detect the machine
Cable, port, driver signature, OS permission, firmware mode
📚 Tension standard for dual-head media skew
Left-right tension gap ≤0.5N, plus a touch-test rule of thumb
📚 Recovery after a failed firmware upgrade
Power off 30s → engineering mode → reflash old version, 94% success
📚 Extra care items in humid rainy seasons
Humidity >80%: purge ink line daily