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Unified Omnichannel Inbox

Web chat / WhatsApp / Instagram / Facebook / TikTok / Telegram / Email · one closed loop
zh-CN id-ID en-US
TEST_SIMULATORDemo mode: all channels are local test simulators; no real WhatsApp/Instagram/Facebook/TikTok/Telegram/email service is connected. Replies are written to the local simulator only and never really sent.
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Customer Summary

TE TEST-FS-d8cd8760
TEST-FS-d8cd8760
✈️ TG After-sales
New customer · no purchase history yet

Conversation

halo apa kabar, ada stok?
in · telegram · AUTO_SENT_SIMULATOR · TEST_SIMULATOR
Hello, our warehouse team received your stock/shipping inquiry. Please provide the order number; we will verify stock and shipping status within 12 hours.
out · feishu · SENT_SIMULATOR · auto · TEST_SIMULATOR

This conversation is already closed inside the simulator

AI Analysis (local rule engine)

AI Category
Warehouse
Risk Level
Low
Chinese Meaning
客户通过飞书以英语咨询仓库物流(关键词:stok)。原文:halo apa kabar, ada stok?
Assignee
warehouse_lead_01
Deadline
2026-07-20T16:37
Evidence Required
order_id_outbound_note

engine=local_rules_v48 · TEST_SIMULATOR

Contacts (5)

Unique customers from the conversation list (demo data)

TETEST-FS-d877ce04
TEST-FS-d877ce04
✈️ TG
TETEST-FS-6228c249
TEST-FS-6228c249
✈️ TG
TETEST-FS-c63ce64d
TEST-FS-c63ce64d
✈️ TG
TETEST-FS-d8cd8760
TEST-FS-d8cd8760
✈️ TG
TETEST-V48-FEISHU-9e3550e5
TEST-V48-FEISHU-9e3550e5
✈️ TG

Admin

Human-Gate Queue (1)

IDEvidence RequiredActorActions
ogate-02e9504926c2high_risk:financesimulator_connector

Audit Log

tsActoractionresult
2026-07-20T12:36:18boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:18boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:17boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:17boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:11boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:11boss_local_stagingsend_outboundsent_simulator
2026-07-20T09:48:33simulator_connectorreceive_messagehuman_gate_blocked
2026-07-20T09:48:30simulator_connectorauto_replysent_simulator
2026-07-20T09:48:30simulator_connectorsend_outboundsent_simulator
2026-07-20T09:48:30agent_01send_draftsent_simulator
2026-07-20T09:48:30agent_01send_outboundsent_simulator
2026-07-20T09:48:30viewer_01send_draftrbac_denied

Simulate inbound message

External IDs starting with TEST- are test numbers; low-risk messages auto-reply inside the simulator loop