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Unified Omnichannel Inbox

Web chat / WhatsApp / Instagram / Facebook / TikTok / Telegram / Email · one closed loop
zh-CN id-ID en-US
TEST_SIMULATORDemo mode: all channels are local test simulators; no real WhatsApp/Instagram/Facebook/TikTok/Telegram/email service is connected. Replies are written to the local simulator only and never really sent.
AllPre-salesAfter-sales
All channelsWeb ChatWhatsAppInstagramFacebookTikTokTelegramEmail

Inbox (5)

TETEST-FS-d877ce04✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-FS-6228c249✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-FS-c63ce64d✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-FS-d8cd8760✈️ TGAfter-salesLowhalo apa kabar, ada stok?New customer · no purchase history yetTETEST-V48-FEISHU-9e3550e5✈️ TGPre-salesLowhalo apa kabarNew customer · no purchase history yet

Channel Overview

Pick a conversation on the left to start handling

💬 Web Web Chat5 chats · 0 unreadberapa harga tinta DTF white 20 liter?🟢 WA WhatsApp10 chats · 1 unread请给我赔偿，我要退款📷 IG Instagram0 chats · 0 unreadno messages yet👍 FB Facebook0 chats · 0 unreadno messages yet🎵 TT TikTok0 chats · 0 unreadno messages yet✈️ TG Telegram5 chats · 0 unreadhalo apa kabar, ada stok?✉️ Mail Email5 chats · 0 unreadI demand a refund and compensation for the damaged order

Contacts (5)

Unique customers from the conversation list (demo data)

TETEST-FS-d877ce04
TEST-FS-d877ce04✈️ TG
TETEST-FS-6228c249
TEST-FS-6228c249✈️ TG
TETEST-FS-c63ce64d
TEST-FS-c63ce64d✈️ TG
TETEST-FS-d8cd8760
TEST-FS-d8cd8760✈️ TG
TETEST-V48-FEISHU-9e3550e5
TEST-V48-FEISHU-9e3550e5✈️ TG

Admin

Human-Gate Queue (1)

IDEvidence RequiredActorActions
ogate-02e9504926c2high_risk:financesimulator_connector

Audit Log

tsActoractionresult
2026-07-20T12:36:18boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:18boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:17boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:17boss_local_stagingsend_outboundsent_simulator
2026-07-20T12:36:11boss_local_stagingapprove_gateapproved_executed
2026-07-20T12:36:11boss_local_stagingsend_outboundsent_simulator
2026-07-20T09:48:33simulator_connectorreceive_messagehuman_gate_blocked
2026-07-20T09:48:30simulator_connectorauto_replysent_simulator
2026-07-20T09:48:30simulator_connectorsend_outboundsent_simulator
2026-07-20T09:48:30agent_01send_draftsent_simulator
2026-07-20T09:48:30agent_01send_outboundsent_simulator
2026-07-20T09:48:30viewer_01send_draftrbac_denied

Simulate inbound message

External IDs starting with TEST- are test numbers; low-risk messages auto-reply inside the simulator loop